Legal

Privacy Policy

Thanks for visiting the Privacy Policy of Warmly, Inc. ("Warmly", “TrackAdvocates”, "we", "us", or "our") TrackAdvocates is a product owned by Warmly, Inc. As a company powered by data, we deeply respect and appreciate the importance of privacy and data security.We may update this Privacy Policy from time to time. If we do, we will notify you by posting a notice on our main websites, getwarmly.com and trackadovcates.com, and updating the "Effective Date" at the top of the page.By accessing or using the Site and/or the Services, you acknowledge that you have read this Privacy Policy and that you agree to the practices described in this Privacy Policy as they relate to your Personal Information (defined below).

What does this Privacy Policy apply to?

This Privacy Policy applies to the getwarmly.com website and the trackadvocates.com website, including all subpages and successor pages (collectively referred to as the "Site") as well as all software (including application programming interfaces ("APIs"), and integrations with third-party software) and services we offer through our Site (collectively referred to as the "Services"). It applies to information that relates to an identified or identifiable individual ("Personal Information"), which we describe in more detail below. Please note that this Privacy Policy does not apply to (1) personally identifiable information that has been deidentified or aggregated, (2) information lawfully made available from federal, state, or local records, or (3) non-Personal Information (though in order to more clearly explain how we use Personal Information, some collection and use of non-Personal Information is detailed in this Privacy Policy).

This Privacy Policy includes additional notices that may apply to you if you live in certain jurisdictions, such as California consumers or individuals whose Personal Information is transferred to us from the European Union or Switzerland under our Privacy Shield certification. These notices may include information on how to exercise certain rights you may have with respect to Personal Information. Please see the section below titled "Additional Notices for Specific Jurisdictions" for more details.

This Privacy Policy does not apply to the privacy practices of any companies we don't own or control, any people we don't manage, or any third-party website, software, or services that we don't control (including, with respect to our extensions and integrations, the underlying third-party software). If you have any concerns with the privacy practices of our customers, partners, or any third-party entities or sources, please review their privacy policies or contact us and we will do our best to point you in the right direction.

Contact Us

If you wish to ask us any questions about this policy, or to exercise any of your rights described in this Privacy Policy, you can email us at support@warmlycomma.com.

Collection and Use

We collect information in the following ways: (1) information you provide directly to us, (2) information collected passively through the use of technologies such as "cookies", and (3) information we collect through the Google and Bing API calls we pay for.

Information you provide directly to us

When you browse or visit our Site, contact us, or set up a user account with us, we might collect any Personal Information that you voluntarily submit to us, such as through a web form, in an email or other message (including in the "envelope" of the message, such as the From: or Subject: lines), or during the account creation process. Personal Information collected in this way includes identifiers, such as your name, business address, email address, and similar identifiers; the Warmly products or services you've purchased or considered purchasing, and similar commercial information; and professional or employment-related information relevant to you as an agent of your business. As this information is submitted by you in freeform text fields or over the phone, we cannot control what you submit to us, but we ask that you only submit personal information relevant to the interaction or the specific questions asked. We may collect additional financial information from you if you become or intended on becoming a customer, such as credit card or other banking information, billing name, and billing address.We use the information described in this subsection for our operational purposes, such as responding to your inquiries, routing you to the Warmly team member who can assist you, maintaining and servicing your account with us, providing customer service, processing or fulfilling your orders and transactions with us, verifying your information, processing payments, internal business functions such as accounting and forecasting, and similar purposes.

Information from cookies, web server logs, and other technologies

Like many other commercial websites, we may also gather information in connection with your use of the Site or Services through the use of "cookies" and other similar technologies such as web server logs, pixels, and end-user website activity (collectively, "Tracking Technologies"). Personal Information gathered through Tracking Technologies may include internet or other electronic network activity information, such as IP addresses, hashed identifiers derived from email addresses for the purposes of cross-device tracking for targeted advertising, the date and time of visits, the pages viewed, links to/from any page, and time spent at a site.We use third-party analytics services, such as Google Analytics, a web analytics service provided by Google, Inc. ("Google"). Google Analytics uses cookies to help us analyze how users use the Site and enhance your experience when you use the Service. For more information on how Google uses this data, go to www.google.com/policies/privacy/partners/. You may also download the Google Analytics opt-out browser add on, available here.If you do not want information collected through the use of cookies, most browsers allow you to automatically decline cookies, or be given the choice of declining or accepting a particular cookie (or cookies) from a particular site. You may also consider visiting aboutcookies.org, which provides helpful information about cookies. You can choose to disable cookies for our Site but this may limit (or in some cases completely disable) your ability to use our Site and Services.We use the information described in this subsection for auditing, security, debugging, internal research and development, maintaining the quality and safety of our Services, and service performance purposes. In particular, we use this information to measure web traffic and usage activity on our Site for purposes of improving and enhancing the functionality of our Site, to look for possible fraudulent activity, and to better understand the sources of traffic and transactions on our Site. Cookies also allow our servers to remember your account information for future visits and to provide personalized and streamlined information across related pages on our Site. In order to understand and improve the effectiveness of our advertising, we may also use web beacons, cookies, and other technology to identify the fact that you have visited our Site or seen one of our advertisements.

Sharing and Transfers

This section describes the subset of Personal Information we share with partners, customers, and service providers, or for legal, corporate, or compliance purposes.

Service Providers and Similar Third Parties

We share Personal Information with service providers and third parties for our operational purposes and the below described business purposes.

Categories of Personal Information we share with service providers and similar third parties include all of those listed throughout this Privacy Policy, as we rely on service providers and similar third parties to provide many crucial functions of our business, specifically: web hosting, data analysis, payment processing, order fulfillment, information technology and related infrastructure (such as cloud computing), customer service, email delivery, security and other auditing, and similar services.

Non-Service Providers 

We do not, and will never, share your personal information with any entity that is not essential to providing you our product’s functionality. Your data (including your CRM data) will never be accessible to anyone other than you and us. 

Third-Party Advertising

We may also participate in some digital advertising networks ("Ad Networks") with which we share certain information collected through cookies and other Tracking Technologies and receive back similar information from other participants in the Ad Networks, as well as analytics about the information we share with the Ad Networks. Ad Networks place or recognize a unique cookie on your browser (including through the use of pixel tags). They also use these technologies, along with information they collect about your online use, to recognize you across the devices you use, such as a mobile phone and a laptop. If you would like more information about this practice, and to learn how to opt out of it in desktop and mobile browsers on the particular device on which you are accessing this Privacy Policy, please visit http://optout.aboutads.info/#/ and http://optout.networkadvertising.org/#/. You may download the AppChoices app at www.aboutads.info/appchoices to opt out in mobile apps.

Governments, Law Enforcement, and Other Legal Requirements

We may disclose Personal Information to law enforcement, government officials, or other third parties if we believe in our sole discretion that it is absolutely necessary or appropriate in order to (i) respond to a subpoena, court order, or other binding legal process; (ii) comply with laws, statutes, rules, or regulations, including without limitation those designed to protect your privacy rights; (iii) prevent physical or other harm, financial loss, or infringement of your rights, Warmly’s rights, or the rights of anyone else; or (iv) report suspected illegal activity or investigate and pursue violations of our binding contractual agreements.

In addition, we may disclose Personal Information as necessary in the event of a merger, acquisition, reorganization, bankruptcy, or similar event for purposes consistent with that transaction. Note that, in such an event, Personal Information in our possession may be transferred to our successor or assign.

Your Choices

We give you a variety of options with respect to the Personal Information we collect.

Opt-Out of Marketing Communications

If you wish to opt out of our use of your contact information for our direct marketing purposes, you can click the "Unsubscribe" button located within the most recent marketing email you received from us or contact us at support@warmlycomma.com.

Additional Opt-Out Rights

Depending on where you are located, you may have additional rights to opt-out of certain uses of Personal Information. If you have any questions about whether these additional opt-out rights apply to you, please view the section titled "Additional Notices for Certain Jurisdictions", below, or contact us at support@warmlycomma.com.

Additional Notices for Certain Jurisdictions

Warmly is based in the United States. The Site and Services are controlled and operated by us from the United States and are not intended to subject us to the laws or jurisdiction of any state, country or territory other than that of the United States. Your Personal Information may be collected, transferred to, stored and otherwise processed in any country where we have facilities or in which we engage service providers, and by using the Site and/or Services you consent to the transfer of information to countries outside of your country of residence, including the United States, which may have data protection rules that are different from those of your country.

You may be entitled to additional privacy notices depending on where you are located. Please see the appropriate subsection below that may apply to you.

California

Warmly has prepared additional disclosures and notices consistent with the California Consumer Privacy Act (CCPA). Our CCPA Policy, the terms of which are incorporated by reference into this Privacy Policy, can be found here.

Protection of Information

Warmly considers the security of all the information and data within our control to be a top priority, and consistent with this we implement appropriate technical and organizational safeguards to protect from accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to, such information or data. However, no security system is impenetrable, and unanticipated system failures or the efforts of malicious actors are an unfortunate reality on the internet. Therefore, we cannot guarantee that the information and data within our control, including Personal Information, is absolutely secure.

Warmly retains Personal Information described in this Privacy Policy for as long as is necessary to comply with legal obligations, enforce our agreements, maintain existing relationships with our customers, and otherwise as might be necessary for our legitimate business interests.

How We Respond to Do Not Track Signals

Your browser settings may allow you to automatically transmit a Do Not Track signal to websites and other online services you visit. Because we do not track our visitors to provide targeted advertising, we do not alter our practices when we receive a Do Not Track signal from a visitor's browser. To find out more about Do Not Track, please visit http://www.allaboutdnt.com.

Our Policy Towards Children

Warmly does not direct our services towards individuals under the age of 18. We do not knowingly collect Personal Information from individuals under the age of 18. If we become aware that we have collected Personal Information from individuals under the age of 18, we take steps to immediately delete that information. If you become aware that Warmly has improperly collected information from individuals under the age of 18, please contact us immediately at support@warmlycomma.com.

Questions?

If you have any questions that this Privacy Policy could not answer, please contact us at support@warmlycomma.com